• All items are dispatched from our Workshop in Bali, Indonesia, on receipt of payment in full, plus shipping costs.
• Shipping is charged at cost as it appears on your order. Shipping options are Indonesian Post Office (EMS), or DHL  & Fedex for international. Deliveries within Indonesia can be made with same-day courier services such as TIKI or JNE.
• International shipments can occasionally take longer than expected; goods can be held up in customs or they can be delayed during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 30 working days from dispatch, please contact us. 
• Please ensure all your delivery details are correct, as we do not take responsibility for undelivered or delayed deliveries due to address errors. Please provide a contact name, email, and telephone number of the receiver.
• If your shipment is damaged on delivery, please do not accept the package and contact us straight away. Alternatively, please photograph the packaging and damaged goods and email the images so that we can contact the courier and make a claim on your behalf.