A Piece Woven Just For You

At MANAMU, we believe that the true beauty of our collection lies in its origins. Every single piece is meticulously handcrafted by our skilled artisans, ensuring that no two are exactly alike.

We celebrate these subtle variations—from a slight difference in thread tension to a unique curve in the metal—as the soul and character of the piece, not a defect. These distinct qualities are the authentic fingerprint of the artisan and a testament to the fact that your item was woven just for you.

While we take immense care with our product photography to ensure the colors and details are accurately represented, please note that colors may appear slightly different on your screen due to individual display settings. We ensure that all product measurements are accurate, guaranteeing that the dimensions you order meet your needs. We guarantee the quality, the materials, and the story behind every treasure.

FOR STEEL PRODUCT

Gentle Soap and Water : This is the safest method for regular cleaning.

• Mix a small amount of mild dish soap with warm water.
• Dip a soft cloth or a soft-bristled toothbrush in the solution.
• Gently rub the Jewellery or Home Décor pieces to remove dirt and oils.
• Rinse thoroughly with clean water.
• Dry completely with a soft cloth to prevent water spots.

FOR BRASS & COPPER PRODUCT (If tarnished)

Lemon Juice and Baking Soda : This creates a gentle paste to remove tarnish.

• Mix equal parts lemon juice and baking soda into a paste.
• Apply the paste to the jewellery with a soft cloth or toothbrush.
• Gently rub to remove tarnish. o Rinse thoroughly with warm water.
• Dry completely and buff with a clean cloth to restore shine.

White Vinegar : Another effective method for removing tarnish.

• Soak the jewellery in a mixture of equal parts white vinegar and water for a few minutes.
• Gently scrub with a soft brush if needed.
• Rinse thoroughly with water.
• Dry completely with a soft cloth.

Important Notes :

• Avoid Harsh Chemicals: Don’t use harsh chemicals or abrasive cleaners, as they can damage the metal and the woven structure.
• Avoid Over-Cleaning: Repeated boiling can damage some metals over time.
• Test in an Inconspicuous Area: If using lemon juice or vinegar, test it on a small, hidden area first to ensure it doesn’t cause discoloration.
• Dry Thoroughly: Always dry the jewellery completely to prevent tarnishing or water spots.
• Storage: Store jewellery in a clean, dry place, preferably in a jewellery box or pouch, to minimize exposure to air and moisture.

By following these tips, you can keep your MANAMU Jewellery or Home Décor pieces looking its best and preserve its beauty for years to come.

• Accepted Methods: We primarily accept Bank Transfers.
• Custom & Made-to-Order Deposit: A 50% deposit is required to secure all Collaboration, Commissioned projects, and Made-to-Order pieces. This deposit initiates the handcrafted production process.
• Final Payment: The remaining balance is due and must be paid in full before the item is prepared for shipment.
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All handcrafted items are dispatched from our workshop in Bali, Indonesia, upon receipt of full payment, including all associated shipping costs.

Shipping Options & Carriers

Shipping costs are charged at the actual cost calculated for your order.

• Within Indonesia: Deliveries are made via same-day courier services, such as TIKI or JNE.
• International Shipments (FOB ex-Bali): We offer secure, reliable services through Indonesian Post Office (EMS), DHL, and FedEx.

Important: International Delivery Timeline

While we strive for efficient delivery, international shipments may occasionally take longer than expected. Goods can be delayed due to customs clearance or during the handover between countries.

• Delivery Policy: If you are an international customer and your order has not arrived 30 working days after dispatch, please contact us immediately.

Recipient Responsibility & Requirements

To prevent delivery failures or delays, please ensure the following:

• Accurate Details: We do not take responsibility for undelivered or delayed orders resulting from incorrect delivery details or address errors provided by the customer.
• Required Contact Information: For customs and courier processing, we require the complete contact’s name, email address, and telephone number of the receiver.

Damaged Shipments Policy

We take every precaution in packaging our unique items. If your shipment arrives damaged:

• • Do Not Accept: If the packaging is clearly damaged upon arrival, please do not accept the package from the courier. Contact us immediately.
  • Alternative: If you accept a damaged package, please photograph the external packaging and the damaged goods immediately and email the images to us. We will use this documentation to contact the courier and initiate a claim on your behalf.

Responsibility for Import Charges

Please be aware that all orders shipped outside of Indonesia are sold on a Delivery Duty Unpaid (DDU) basis.

• Customer Responsibility: The recipient (customer) is solely responsible for paying any and all import duties, customs duties, value-added taxes (VAT), or other import fees levied by the destination country’s customs office.
• Billing: These relevant charges will be billed directly to you by the customs office or the shipping carrier of the destination country.
• No Estimation: MANAMU is legally unable to advise on or calculate these charges as they vary significantly from country to country. We encourage international customers to consult their local customs office for guidance on potential fees before placing an order.

Commitment to Custom Handcraft

Because every MANAMU piece is handcrafted and made specifically to your order—a process that involves hours of dedicated work by our Sumbanese artisans—we are unable to accept returns or cancellations on any orders.

Your purchase initiates the specific creation of a unique, custom-woven piece, and we immediately invest in the materials and skilled labor required.

We Encourage You To:

• Review Carefully: Please ensure you thoroughly review all details, dimensions, and materials before confirming your purchase.
• Ask Us Anything: If you have any questions about the design, scale, or appearance of the product, please contact us before placing your order. Our team is happy to provide detailed specifications and photo examples to ensure your complete confidence in your unique purchase.